.png)
EFFECTIVE: JANUARY 1, 2024
Refund Policy
How to Initiate a Return
01
Contact Support
Email our sales team at sales@rubberflooringohio.com with your order number and photos of the rubber flooring tiles or rolls as they were received.
02
Verification & Approval
Our team will review your request to ensure the products are in their original, uninstalled condition and eligible for return per our industry-standard guidelines.
03
Return Logistics
Once approved, you will receive instructions for freight or parcel shipping. Please note that return shipping costs and restocking fees apply to all flooring orders.
RESTOCKING FEES
All returned rubber flooring orders are subject to a standard 20% restocking fee. This covers the logistical costs of inspecting, cleaning, and reintegrating heavy surface materials back into our Ohio warehouse inventory.
Refund Eligibility Terms
PRODUCT CONDITION
Flooring must be returned in original, uncut, and unused condition. Materials that have been adhesive-prepped, trimmed, or show signs of industrial wear cannot be accepted for refund due to safety and performance standards.
UNDERLAYMENT RULES
Rubber underlayment rolls are only eligible for return if the factory seal is intact. Once unrolled, these acoustic solutions are considered custom-handled and are final sale to ensure impact-insulation integrity for all customers.